We apologize for the disruption and we are taking steps to ensure this issue doesn’t occur again.
Posted Oct 26, 2023 - 12:59 EDT
Update
The backlog is nearly caught up. Everything should be back to normal shortly.
We appreciate your patience.
Posted Oct 26, 2023 - 12:44 EDT
Update
We are making steady progress processing the backlog. We hope to be fully caught up in the next 30-60 minutes.
Posted Oct 26, 2023 - 12:12 EDT
Monitoring
We are making progress catching up on the backlog. We do not yet have an estimate for when this will be fully resolved. We will post another update when we have more information.
Posted Oct 26, 2023 - 11:41 EDT
Investigating
We are investigating an issue where requests are not completing in a timely manner.
This includes requests such as downloading reports on your materials and downloading e-books.
We will update this incident shortly.
Posted Oct 26, 2023 - 11:21 EDT
This incident affected: www.addgene.org (www.addgene.org).