Websites not loading

Incident Report for Addgene

Resolved

We are cautiously optimistic this issue is resolved.

If you find you are still seeing missing images and the like, please try completely quitting your browser and restarting it.

We sincerely apologize for this disruption.

Posted Nov 18, 2025 - 10:16 EST

Update

We are aware that some of the static assets are still not loading (like sequence maps). We are working on it.

Posted Nov 18, 2025 - 09:59 EST

Monitoring

The issue with Cloudflare appears to be resolved. We will continue to watch it closely.

Posted Nov 18, 2025 - 09:44 EST

Update

Cloudflare has indicated progress but it hasn't reached us yet.

We are continuing to work on alternative solutions while they progress.

Posted Nov 18, 2025 - 08:47 EST

Update

Our websites continue to have intermittent availability. We are closely following the upstream issues and investigating options.

We are so sorry for this interruption.

Posted Nov 18, 2025 - 08:00 EST

Update

Cloudflare is indicating things might be recovering but we continue to witness a up and down cycle of availability.

Posted Nov 18, 2025 - 07:27 EST

Identified

The issue is with our content delivery network, Cloudflare.

They just posted this issue: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Continuing to investigate the issue in depth and any possible workarounds.

Posted Nov 18, 2025 - 06:54 EST

Investigating

We are aware of issues loading our website and are working on restoring services

Posted Nov 18, 2025 - 06:51 EST

This incident affected: www.addgene.org (www.addgene.org, Search), datahub.addgene.org (datahub.addgene.org), developers.addgene.org (developers.addgene.org), and Content Delivery Network.